faq


products

  • where can I find prices?

please request a quote for the product you are after. you can either use the button on the product page or contact your account manager on 01792 293 689.

  • can I try a sample before I order?

absolutely we offer foc sampling across 90% of our range and will endeavour to get these to you or your client asap – under plain cover. if they are required urgently we can despatch on fedex next day for £10 plus vat.

  • where do you get your products?

as a manufacturing facility, we make most of our products right here in south wales. there are some products which we source and then pack here at our factory. we also have connections from being in business over 25 years so if we don't offer it let us know and we will try to source it and develop a new product! moq 5000 for bespoke projects.


delivery

  • what are the delivery charges?

we outline carriage charges on our quotes as they are specific to each product and quantity. the price quoted is for mainland uk, next day standard. there are options to upgrade to; pre noon, pre 10 and pre 9; as well as delivery to outside the mainland. there are two types of delivery, pallet and parcel and this will depend on the total weight of the order, and whether the product is of a fragile nature or not. the type of delivery will also be stated on the quote next to the carriage cost.

  • how long does delivery take?

our lead times are worked out from artwork approval and are specific lengths for specific products. we then despatch on a next day service (for mainland uk). there are express options available, please speak to your account manager if you have a tight deadline to see if it is achievable.

  • can I get live tracking on my order?

we do not have a system to provide automated or comprehensive tracking. however we are able to retrieve some tracking information for goods that are despatched by fedex. please contact your account manager on the day your order is out for delivery to get this information.

  • do you ship outside of the uk

we deliver to the republic of ireland, and all uk islands – however this service often takes more than one day to be delivered so please add this on to the lead time. if you wish to have goods exported further they will need to be delivered to a distribution centre in the uk for you to handle the export regulations.

  • why won't you despatch on fridays?

as company policy we do not have despatches going out on a friday for delivery monday. this is because goods are stored in inferior conditions in warehouses over the weekend. this can lead to damages, or deterioration in the chocolate quality – especially on hot weekends as these warehouses are not refrigerated.

ordering & dispatch information

5 & 10 working day express options available on request

please note we do not dispatch on a friday

for an explanation on our lead times please see the table

 

lead time explained

working day 1

order in - with artwork approved by 1600hrs

order in - bulk by 1200hrs

working day 2

order dispatched - bulk

working day 3

 

working day 4

 

working day 5

 
working day 6

order dispatched 5 working days from artwork approval

working day 7

 

working day 8

 

working day 9

 

working day 10

 

working day 11

 
working day 12  

working day 13

 

working day 14

 
working day 15 order dispatched - 14 working days fom artwork approval

artwork

  • why do we need to supply artwork on a template?

this is a requirement for a number of reasons. firstly it eliminates any confusion over artwork placement and ultimately prevents time wasted on back and forth amendments. secondly it means we are not liable for any mistakes made setting the artwork, such as spelling or adhering to brand guidelines. however, our design dept are more than happy to set your artwork, but we must charge for this service, no matter how small the job, so that we can spend appropriate time on it to mitigate errors.

  • if you use full colour printing, why is there an origination charge?

our origination charge is not a screen origination, rather a finishing charge. we pride ourselves on handling all aspects of the production process in-house, and as such we have a contracted finisher who comes in to cut, crease and glue artwork in preparation for packing. we charge a flat rate across our range irrespective of the size of your order.

  • do you design the artwork if we send in our logos?

if all you have is a logo, we do have free stock designs you can use on certain products that can be edited as appropriate (colour, adding images and text etc). however if you would like a bespoke design our design team are happy to carry out any brief you have an adhere to brand guidelines as part of our artwork charge.

  • what do the different lines mean on the template?

please see our artwork guidelines which we send out with each template and quote. these inform you on how to set artwork to the template for the best possible outcome. we have a dashed safe area on each template where we recommend you place important graphic elements such as key text and logos.

  • what is bleed and why is it so important?

for best possible results we insist that all background patterns, colours and images bleed off the cut lines by 3mm all round. when cutting large stacks of sheets there can be a variance in the location of the cut line. to avoid unsightly white lines appearing the bleed needs to extend well over this. this is also the reason why our safe area is placed 3mm away from the cut line, so that the important graphic elements aren't cut through. to see how to properly set bleed see artwork guidelines supplied with template.


take a look at our artwork guidelines for more information on design setup and requirements.




bite promotions

contact us


bite promotions
3 kenfig industrial estate

port talbot sa13 2pe

+44 (0)1792 293689

bite promotions
sales@bitepromotions.co.uk