FAQ'S

Product FAQ'S

• Where can I find prices?
  To request a quote for a product please either send us an email or use our online system via the 'Trade Login' button.
• Can I see a sample before I order?
  We offer FOC sampling across 90% of our range and will endeavour to get these to you or your client asap – under plain cover. if they are required urgently we can despatch on FedEx next day for £10 plus vat. To request a sample sign into our online system, Nibble, or send us a request by email.
• Where do you source your products?
  As a manufacturing facility, we make a lot of our products right here in South Wales. There are some products which we source and then pack here at our factory. We also have connections from being in business over 25 years so if we don't offer it let us know and we will try to source it and develop a new product! MOQ 5000 for bespoke projects.

Delivery and Shipping

• What do you charge for delivery?
  Carriage charges are provided with quotes as they vary by product and quantity. We also quote for Mainland uk, next day delivery unless requested otherwise.
• How are orders shipped?
  Orders will either be shipped in a shipping box or on a pallet. Fragile items will be shipped on a pallet even for smaller order quantities.
• how long does delivery take from order?
  Our lead times are worked out from artwork approval and can vary per product. We despatch on a next day service (for mainland uk) as standard. There are express options available, please speak to your account manager if you have a tight deadline to see if it is achievable.
• Do you ship outside of the UK?
  At present we don’t ship outside of UK mainland. This includes Ireland. Constant issues have arisen due to Brexit which has caused delays. Collection options are available.
• Why do you not dispatch on Fridays?
  As a company policy we do not dispatch orders on a Friday for delivery Monday. This is to prevent damage/deterioration of quality to orders that may be stored in inferior conditions over the weekend.

Artwork FAQ'S

• Why does artwork need to be on your template?
  This is a requirement for a number of reasons, firstly it eliminates any confusion over artwork placement and ultimately prevents time wasted on back and forth amendments, secondly it means we are not liable for any mistakes made setting the artwork, such as spelling or adhering to brand guidelines. However, our design dept are more than happy to set your artwork, but we must charge for this service, no matter how small the job, so that we can spend appropriate time on it to mitigate errors.
• If you use full colour printing, why is there an origination charge?
  Our origination charge is not a screen origination, rather a finishing charge. We pride ourselves on handling all aspects of the production process in-house, and as such we have a contracted finisher who comes in to cut, crease and glue artwork in preparation for packing. We charge a flat rate across our range irrespective of the size of your order.
• Can you design the artwork if we send in our logos?
  If all you have is a logo, we do have free stock designs you can use on certain products that can be edited as appropriate (colour, adding images and text etc). However if you would like a bespoke design our design team are happy to carry out any brief you have and adhere to brand guidelines as part of our artwork charge.
• What do the different lines mean on the template?
  Please see our artwork guidelines, these inform you on how to set artwork to the template for the best possible outcome. We have a dashed safe area on each template where we recommend you place important graphic elements such as key text and logos.
• What is bleed and why is it so important?
  For the best possible results we insist that all background patterns, colours and images bleed off the cut lines by 3mm all round. When cutting large stacks of sheets there can be a variance in the location of the cut line. To avoid unsightly white lines appearing the bleed needs to extend well over this. This is also the reason why our safe area is placed 3mm away from the cut line, so that the important graphic elements aren't cut through. To see how to properly set bleed see artwork guidelines supplied with the template.
• What is a supplied by address?
  By law we need to include a company name and address under the ingredients information on the product, this can be yours or your customers(this will be visible on the proof and printed product). We require this information at the same time as the order and completed artwork on our template. This will then enable us to proceed to the proof stage without delay.

Lead Times

Please note we do not dispatch on Fridays & working days do not include bank holidays.

Working Days From Artwork Approval	What Happens
Day 0 - Artwork approval	Orders with artwork - Order in with all necessary information supplied and artwork proof/hard copy approved by 1600hrs. Bulk orders - Order in with all necessary information supplied by 1200hrs.
1st Working day
2nd Working day
3rd Working day
4th Working day
5th Working day
6th Working day	5 working day lead time - order is dispatched on a next day delivery.
7th Working day
8th Working day
9th Working day
10th Working day
11th Working day
12th Working day
13th Working day
14th Working day
15th Working day	14 working day lead time - order is dispatched on a next day delivery.

Can't find the answers you need?

We're happy to answer any questions you may have.

tel: 01792 293689
email: sales@michton.com