Prices are available on all product pages and clearly show a cost breakdown, displaying volume costing, any fees, and an estimated shipping fee. If these prices are not showing, you may need to register for an account; simply click 'Log in' or the icon of a person in the top right of any screen, enter your email and click register. Your account will soon be approved by a member of our team.

We offer free of charge sampling across the vast majority of our range and will endeavour to get these to you or your client asap – under plain cover. If they are required urgently we can dispatch on FedEx next day for £10 plus VAT. To request a sample, please click the 'Request a sample' button on the relevant product page or send us an email at sales@bitepromotions.co.uk.

As a manufacturing facility, we make a lot of our products right here in South Wales. There are some products which we source and then pack here at our factory. We also have connections from being in business over 25 years so if we don't offer it let us know and we will try to source it and develop a new product!

Shipping charges are provided with quotes as they vary by product, quantity, and weight. We currently only quote for Mainland UK delivery, if you're further afield, contact us and we can arrange your shipping.

Orders will either be shipped in a shipping box or on a pallet. Fragile items will be shipped on a pallet even for smaller order quantities.

Our lead times are worked out from artwork approval and the quantity ordered and can vary per product. We despatch on a next day service (for mainland uk) as standard. There are express options available, please speak to your account manager if you have a tight deadline to see if it is achievable.

At present, we don’t ship outside of UK mainland (this includes Ireland), if you're further afield, contact us and we can arrange your shipping. Collection options are available.

As a company policy, we do not dispatch orders on a Friday for delivery Monday. This is to prevent damage/deterioration of quality to orders that may be stored in inferior conditions over the weekend.

This is a requirement for a number of reasons, firstly it eliminates any confusion over artwork placement and ultimately prevents time wasted on back and forth amendments, secondly it means we are not liable for any mistakes made setting the artwork, such as spelling or adhering to brand guidelines. However, our design dept are more than happy to set your artwork, but we must charge for this service, no matter how small the job, so that we can spend appropriate time on it to mitigate errors.

Our origination charge is not a screen origination, rather a finishing charge. We pride ourselves on handling all aspects of the production process in-house. We charge a flat rate across our range irrespective of the size of your order.

If all you have is a logo, we do have free stock designs you can use on certain products that can be edited as appropriate (colour, adding images and text etc). However, if you would like a bespoke design our design team are happy to carry out any brief you have and adhere to brand guidelines as part of our artwork charge.

Please see our artwork guidelines, these can be downloaded from any product page. These inform you on how to set artwork to the template for the best possible outcome. We have a dashed safe area on each template where we recommend you place important graphic elements such as key text and logos.

For the best possible results, we insist that all background patterns, colours and images bleed off the cut lines by 3mm all round. When cutting large stacks of sheets there can be a variance in the location of the cut line. To avoid unsightly white lines appearing the bleed needs to extend well over this. This is also the reason why our safe area is placed 3mm away from the cut line, so that the important graphic elements aren't cut through. To see how to properly set bleed see artwork guidelines supplied with the template.

By law, we need to include a company name and address under the ingredients information on the product, this can be ours, yours or your customers (this will be visible on the proof and printed product). We require this information at the same time as the order and completed artwork on our template. This will then enable us to proceed to the proof stage without delay.